Privacy Policy

Data Privacy Policy for Cosy Home From Home

1. Introduction Welcome to Cosy Home From Home. We are committed to protecting and respecting your privacy. This policy outlines the types of personal data we collect from you when you use our services, how we process it, and your rights in relation to your own data.

2. Data Collection We collect data to provide you with the best possible experience when using our services. The types of personal information we may collect include: Name,

  • contact information including email address and telephone number Identification documents for verification purposes
  • Payment information (please note we do not store credit card details)
  • Details of your stays, including dates and
  • preferences

3. Use of Data The data we collect is used to:

  • Process your bookings and payments
  • Communicate with you about your stay or any changes to our services
  • Improve our services and tailor our marketing efforts
  • Comply with legal and regulatory obligations

4. Data Sharing - We may share your data with:

  • Service providers who assist us with our operations (e.g., payment processors, software providers)
  • Regulatory authorities when legally required to do so
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them.

5. Data Security We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Your Rights Under the GDPR, you have rights including:

  • Access to your personal data
  • Correction of incorrect or incomplete data
  • Deletion of your personal data
  • Restriction or objection to our processing of your data
  • Data portability

7. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our site and also allows us to improve our site.

8. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us If you have any questions about this policy or our treatment of your personal data, please write to us by email at cosyhomefromhome@essenay.co.uk.

Revision Date: 16 April 2024